Returns & Exchanges
Items may only be returned for store credit. Returns must be made within 30 days of purchase, with a valid receipt. Returns may be made in person at our shop at 125 Mill Street, Occoquan, VA or by mail. Shipping costs for returns are at the customers expense.
All returned items must be in original packaging, in brand new and unused condition.
All sale and seasonal items are final.
All custom orders are final. This includes original design orders from Hitchcock Paper Co. or special orders of stock products.
Buyers in Virginia will be subject to sales tax in accordance with state laws.
Shipping costs will be calculated at checkout. All orders ship from Occoquan, Virginia. Orders will be shipped within 1-3 business days of order. We use USPS for most orders.
We currently only ship to the United States and Canada, but hope to expand to other countries soon.
We will not sell, buy, or trade any of your information. For more insight, you can view Shopify’s Terms of Service (https://www.shopify.com/legal/terms) and Privacy Statement (https://www.shopify.com/legal/privacy).
Designs created by Hitchcock Creative Inc., Hitchcock Paper Co., and Sarah Hitchcock Burzio are owned by Hitchcock Creative Inc. We retain all rights to custom artwork, including commissioned pieces. Artwork and images may not be reproduced, resold, or used in any form without written consent.
Artwork by Hitchcock Creative Inc. or artwork sold in Hitchcock Paper Co. by any other artist may not be resold or reproduced for profit in any way without the artist's written permission.